What this guide covers

Applies to: All

This guide explains how to use the ContiSure public website and admin portal. Sections are organised by role so you can focus on the tasks relevant to you.

Use the role tabs at the top to filter content for:

• Customer — register a warranty, manage your profile, rate your dealer
• Dealer — submit claims, manage warranty requests, and administer dealership users
• ASM (Area Sales Manager) — oversee dealers and claims in your region
• Administrator — manage reference data, reporting, permissions, and system configuration

Video tutorials

Applies to: All

For short video walkthroughs, open Video Tutorials from the portal sidebar after you sign in. The written guide and videos complement each other.

Navigation basics

Applies to: All

• Public site — landing.html for information, registration, and sign-in
• Admin portal — sign in to access your role-specific menu in the left sidebar
• Help icon — click the icon on any page header to open this guide at the relevant section

Sign in

Applies to: All

1. Open Sign In from the public landing page or go directly to sign-in.html.
2. Enter your email address and password.
3. Click Sign In to access the portal.
4. Use the show password toggle if you need to verify what you typed.

First login

Applies to: All

After your first successful sign-in:

1. You are taken to My Profile by default.
2. Review your personal details and update any incorrect information.
3. Explore the sidebar — only menu items permitted for your role are shown.

Sign out

Applies to: All

1. Click your profile menu in the top-right corner of the portal.
2. Select Sign out to end your session securely.

Landing page

Applies to: All

The landing page introduces the ContiSure warranty programme and provides quick access to registration, sign-in, policy information, FAQ, and contact details.

1. Browse Home, Policy, FAQ, Data Protection, and Contact from the top navigation.
2. Click Register to create a new warranty registration.
3. Click Sign In if you already have an account.

Warranty check

Applies to: All

1. On the landing page, enter your vehicle registration number in the coverage check field.
2. Click Check to see whether ContiSure is active on your vehicle.
3. Review the status message and vehicle details in the popup.

Customer registration

Applies to: All

1. Open Register from the landing page or go to registration.html.
2. Complete all required fields on the single-page form:
   • Personal details (name, ID number, contact details)
   • Vehicle details (make, model, registration, VIN)
   • Tyre fitment (front, rear, and spare positions with size and quantity)
   • Invoice details and mandatory invoice attachment
3. Validate your ID number, email, and mobile number as prompted.
4. Click Submit when all required fields are complete.

FAQ and policy

Applies to: All

• Policy — summary of warranty terms; use Download at the bottom of the policy panel for the full document.
• FAQ — answers to common questions about ContiSure.
• Data Protection — how your personal information is handled under POPIA.

Administrators with an active portal session can edit FAQ, policy, and data protection content directly from the landing page.

My Profile

Applies to: Customer, Dealer, Asm, Administrator

1. Open My Profile from the sidebar.
2. Review and update your personal details, contact information, and communication preferences.
3. Manage linked vehicles and tyre fitment records from the profile sections.
4. Click Save after making changes.

Dealer ratings

Applies to: Customer, Dealer, Asm, Administrator

1. Open Dealer Ratings from the sidebar.
2. After registration, you may be prompted to rate your dealership experience.
3. Answer each criterion (for example, whether the dealership looked clean and presentable).
4. Submit your rating to help improve dealer service quality.

New claim

Applies to: Dealer, Administrator

1. Open New Claim from the sidebar.
2. Complete all required claim fields (customer, vehicle, tyre, and claim reason details).
3. Attach supporting documentation where required.
4. Click Save to submit the claim at New status.

Claim requests

Applies to: Dealer, Asm, Administrator

1. Open Claim Requests to view all claims in your scope.
2. Use Filters to search by customer, dealer, status, or date range.
3. Click a claim row to open the detail view and review or update the record.
4. Click Refresh to reload the latest data.

Warranty

Applies to: Dealer, Asm, Administrator

1. Open Warranty to view warranty activations and related claims.
2. Search and filter the grid as needed.
3. Click a record to open activation or claim detail.

Warranty requests

Applies to: Dealer, Asm, Administrator

1. Open Warranty Requests from the sidebar.
2. Review pending warranty registration requests assigned to your dealership.
3. Open a request to approve, decline, or request further information.

Dealers

Applies to: Dealer, Asm, Administrator

1. Open Dealers to view dealership records in your scope.
2. Click a dealer name to open the detail form.
3. Update contact details and operational information as permitted.
4. Click Save to apply changes.

Users

Applies to: Dealer, Administrator

1. Open Users to manage portal accounts for your dealership.
2. Click Add User to create a new account.
3. Click a user name to edit details, role assignment, and status.
4. Use Delete with confirmation to remove accounts no longer required.

Video tutorials

Applies to: Dealer, Asm, Administrator

1. Open Video Tutorials from the sidebar.
2. Browse available training videos for your role.
3. Click a thumbnail or title to watch the tutorial.

Administrators can add and manage tutorials from the same screen using Add Video Tutorial.

Regional scope

Applies to: Asm, Administrator

1. Your user account is linked to a region and dealership in Users administration.
2. Dealer and claim data shown in the portal is filtered to your allocation.
3. Contact an Administrator if your region or dealer assignment is incorrect.

Dealers in your region

Applies to: Asm, Administrator

1. Open Dealers to review dealerships in your region.
2. Monitor dealer contact details and operational status.
3. Open a dealer record to view or update permitted fields.

Claim oversight

Applies to: Asm, Administrator

1. Open Claim Requests to monitor claims for dealers in your region.
2. Use filters to identify claims requiring attention.
3. Open claim detail to review status progression and documentation.

Warranty requests

Applies to: Asm, Administrator

1. Open Warranty Requests to track registration requests in your region.
2. Follow up with dealers on pending or incomplete requests.

Reporting visibility

Applies to: Asm

ASM users do not have access to full Reporting exports. Use Claim Requests and Warranty screens for operational oversight. Contact an Administrator for formal reports.

Reference data

Applies to: Administrator

1. Open Reference Data from the sidebar.
2. Select a supporting table (Country Code, Vehicle Make, Tyre Size, Claim Reason, and others).
3. Add, edit, or deactivate records as business rules require.
4. Changes apply immediately to registration forms, claims, and dropdowns across the portal.

Reporting

Applies to: Administrator

1. Open Reporting from the sidebar.
2. Click New Report to request a report type (lifecycle export, status summary, and others).
3. Configure date range and filters.
4. Submit the request and download results when processing completes.

User registrations

Applies to: Administrator

1. Open User Registrations to review pending self-registrations.
2. Approve or reject registrations after verifying details.
3. Approved users receive portal access according to their assigned role.

Permissions

Applies to: Administrator

1. Open Permissions to configure feature access per role.
2. Toggle feature flags to show or hide menu items and capabilities.
3. Save changes — users may need to sign out and back in to see updated menus.

Email templates

Applies to: Administrator

1. Open Email Templates from the sidebar.
2. Select a template to edit subject line and body content.
3. Use the rich text editor for formatting.
4. Save — system emails will use the updated template on next send.

Documents

Applies to: Administrator

1. Open Documents to manage Terms & Conditions, policies, and supporting files.
2. Click Add Document to upload a new file (PDF, DOCX, PNG, or JPG).
3. Use Replace to publish a new version while retaining history.
4. Current versions are served on the public landing page and portal.

Users and roles

Applies to: Administrator

1. Open Users to manage all portal accounts.
2. Create users for any role and assign region/dealer scope where applicable.
3. Open User Roles and Features under user management for advanced role configuration.

Import data

Applies to: Administrator

Migration and bulk import tools are available to Administrators when enabled. Contact your system owner before running import operations on production data.

Claim status glossary

Applies to: All

Support contacts

Applies to: All

• Use the Contact form on the public landing page for general enquiries.
• Phone support details are shown on the landing page contact section.
• For portal access issues, contact your dealership administrator or ContiSure programme administrator.

Document version

Applies to: All

This guide is generated from the ContiSure documentation source. Use Download PDF on the guide page for an offline copy, or Print from your browser.